FREQUENTLY ASKED QUESTIONS
Transit

Where can I find more information about each interior systems manufacturer?

Please Visit:

Masterack | sales@masterack.com | 1-800-222-8785
Adrian Steel | programs@adriansteel.com | 1-800-677-2726
Sortimo by Knapheide | hmeyer@knapheide.com | 1-844-EXXPAND
TransitWorks | biz@transit-works.com | 1-866-366-1927

Do the upfits get installed at the dealership?

Once your Transit is manufactured, it will be sent to a third party installer who outfits the vehicle with your desired upfit configuration. Once the installation is complete, the vehicle will be delivered to your dealership.

Will the upfit installer deliver the finished vehicle to my dealership, or will I need to pick it up?

Your upfitted Transit will be delivered to your dealership. You will be contacted by your dealership when it is ready for delivery.

Does my dealer service these interior system upfits?

If your upfit requires servicing, please refer to the warranty information provided to you at the time of vehicle pick up:

Masterack

Adrian Steel

Sortimo

TransitWorks

Where should I go to get service for my vehicle and upfits?

Your Ford Dealership is the best place to get your vehicle serviced. If your dealership is unable to service the vehicle upfits, contact the manufacturer(s) for more information.

What are the benefits and limitations of shorter wheelbases vs. longer wheelbases?

Choose the right wheelbase for your specific needs using the following wheelbase characteristics:

Shorter wheelbases are better suited for sharp turns and are easier to maneuver than long wheelbases, making them ideal for city driving.

Longer wheelbases provide a smoother ride and are generally more stable than short wheelbases, even at high speeds, making them ideal for highway driving. Long wheelbases also provide additional vehicle space for cargo or passengers (with medium or high roof heights)

Transit is available in 3 different lengths - Regular (130"), long (148"), and Extended (148" plus extension); click here for full specs.

What are the differences between a passenger wagon and a cargo van?

The main difference between a passenger wagon and a cargo van is the presence of rear seating. Passenger Wagons have rear seats with second-row sliding windows in addition to third-row and rear fixed-glass windows. Cargo Vans have an optional second row and rear fixed-glass windows, but do not include seating. This makes wagons more suitable for passenger transport purposes, and vans more suitable for cargo or equipment.

*Cargo Van upfits are currently supported by Adrian Steel, Masterack, and Sortimo By Knapheide. Crew Van options are available from TransitWorks.

**Passenger Wagon seating configurations and mobility solutions are available from TransitWorks.

Can I configure an interior system upfit for a vehicle that has already been purchased?

If you have already purchased a Transit, ask your local dealer for the name of a local upfitter.

What kind of upfits are available on the Transit?

There are several vocation-specific interior systems available for most Transit configurations, namely General Contracting, Electrical, Plumbing, HVAC, and Passenger Transport.

Can I save and share vehicle configurations?

You can share vehicle configurations by clicking the "EMAIL" button in the Order Summary page.

How do I order an upfit for my vehicle?

See your dealer for details. Upfits can be ordered by the dealer through this site, or they may be able to work with a local upfitter.

Can I make changes to the configuration once an order has been submitted?

If you have a change to your order, please contact your dealer.

How long will it take to build a vehicle configuration?

Vehicle upfits have varying lead times based on volume and availability of parts. See your dealer for more specific timing.

The images on my screen don't appear to be aligned. Is the site broken?

You probably need to adjust your browser settings. Make sure that you are running the most up-to-date version of Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.

For Internet Explorer users, be sure to check the "Compatibility View" in the menu at the top of the browser.

For further issues or questions, contact PHQ at 888-276-1723 or phq@transitupfits.com.

Transit Connect

Where can I find more information about each interior systems manufacturer?

Please Visit:

Masterack | sales@masterack.com | 1-800-222-8785
Adrian Steel | programs@adriansteel.com | 1-800-222-8785
Sortimo by Knapheide | hmeyer@knapheide.com | 1-800-222-8785
TransitWorks | biz@transit-works.com | 1-800-222-8785

Do the upfits get installed at the dealership?

Once the Transit Connect is produced, it will be sent to a 3rd party installer who outfits the vehicle with your desired upfit configuration. Once the installation is complete, the vehicle will be delivered to your dealership.

Will the upfit installer deliver the finished vehicle to my dealership, or will I need to have it picked up?

Your Transit Connect will be delivered to your dealership.

Does my dealer service these interior system upfits?

If your upfit requires servicing, please refer to the warranty information provided to you at the time of vehicle pick up

Where should I go to get service for my vehicle and upfits?

Your Ford Dealership is the best place to get your vehicle serviced. If your dealership is unable to service the vehicle upfits, contact the manufacturer(s) for more information.

What are the benefits and limitations of short wheelbases vs. long wheelbases?

Choose the right wheelbase for your specific needs using the following wheelbase characteristics:

Short wheelbases are better suited for sharp turns and are easier to maneuver than long wheelbases, making them ideal for city driving

Long wheelbases provide a smoother ride and are generally more stable than short wheelbases, even at high speeds, making them ideal for highway driving

What are the differences between a passenger wagon and a cargo van?

The main difference between a Passenger Wagon and a Cargo Van is the presence of rear seating. Passenger Wagons have rear seats with second row sliding windows in addition to third row and rear fixed glass windows. Cargo Vans have an optional second row and rear fixed glass windows, but do not include seating. This makes wagons more suitable for passenger transport purposes, and vans more suitable for cargo or equipment.

At this time, the Upfit Configurator does not offer upfits for Transit Connect Passenger Wagons.

Can I configure an interior system upfit for a vehicle that has already been purchased?

If you have already purchased a Transit Connect, ask your local dealer for the name of a local upfitter.

What kind of upfits are available on the Transit Connect?

There are several vocation-specific interior systems available for most configurations of Transit Connect, namely General Contracting and Catering.

Can I save and share vehicle configurations via email or social media?

You can share vehicle configurations by clicking the "EMAIL" button in the Order Summary.

How do I order an upfit for my vehicle?

See your dealer for details. Upfits can be ordered by the dealer through this site, or they may be able to work with a local upfitter.

Can I make changes to the configuration once an order has been submitted?

If you have a change to your order, please contact your dealer.

How long will it take to build a vehicle configuration?

Vehicle upfits have varying lead times based on volume and availability of parts. See your dealer for more specific timing.

The images on my screen don't appear to be aligned. Is the site broken?

You probably need to adjust your browser settings. Make sure that you are running the most up-to-date version of Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.

For Internet Explorer users, be sure to check the "Compatibility View" "in the menu at the top of the browser.

For further issues or questions, contact PHQ at 888-276-1723 or phq@transitupfits.com.